Privacy Policy — fun2home Pakistan

01 Introduction

fun2home operates an online gaming and sports betting platform at fun2home.app, serving players across Pakistan. This Privacy Policy describes how fun2home collects, uses, stores and protects the personal information of registered players and visitors to the platform.

When you create an account on fun2home, deposit PKR, place a bet on cricket or PSL, play a fish game, or simply browse the site, certain information about your activity is collected. This policy explains what that information is, why we need it and the choices you have regarding your own data.

This Privacy Policy applies to the fun2home website, the fun2home Android app and all related services. It should be read alongside our Terms and Conditions. By using any part of the platform, you agree to the practices described in this policy.

02 What Information We Collect

The information we collect falls into several categories depending on how you interact with the platform. Below is a clear breakdown of what is collected and in what context.

We collect only what we genuinely need to run the platform, process your PKR transactions and keep your account secure. We do not collect sensitive data like health information, religion or political views.

03 How We Collect Your Information

Information reaches us through several channels — most of it you provide directly, some of it is collected automatically when you use the platform.

• Directly from you — when you fill in the registration form, update your account profile, submit a deposit or withdrawal request, or get in touch with our support team.
• Automatically — when you visit the website or open the app, our servers log technical details such as your IP address, device type and the pages you visit. This happens through standard web server logs and analytics tools.
• Through cookies and similar technologies — small files placed on your device that help the platform remember your session, language preferences and certain account settings. See Section 7 for full details on cookies.
• From payment providers — when you initiate a PKR deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the payment provider confirms transaction status to our system. We receive confirmation data, not your full payment credentials.
• From identity verification — if we ask you to verify your identity before processing a large withdrawal, the documents you submit are reviewed by our team and stored securely for the period required.

04 Why We Use Your Information

Every piece of information we collect has a specific purpose. We do not collect data speculatively or hold on to it longer than necessary. Here is why we use each category:

• To create and manage your account — your name, mobile number and email address are needed to set up your player account, send you account notifications and allow you to log in securely.
• To process PKR deposits and withdrawals — payment details are required to move money between your fun2home balance and your JazzCash, Easypaisa, Raast or bank account.
• To verify your identity — we are required to confirm that players are who they say they are, particularly before releasing larger withdrawal amounts. This protects you and prevents fraud.
• To keep the platform secure — IP addresses and device data help us detect suspicious login attempts, identify duplicate accounts and block fraudulent activity before it affects genuine players.
• To improve the platform — usage data helps us understand which games, betting markets and features are most popular with Pakistan players, so we can make the experience better over time.
• To send you important updates — we may contact you by email or SMS with account-related information such as withdrawal confirmations, security alerts or significant changes to these policies. We do not send unsolicited promotional messages without your consent.
• To support responsible gaming — usage patterns can help us identify accounts that may be showing signs of problematic gaming, so that we can offer relevant support tools.
• To resolve disputes and support queries — support communication records are kept so that we can follow up on complaints and provide consistent service history when you contact us again.

05 Payment Data and PKR Transactions

All financial transactions on fun2home are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, direct bank transfer and PKR debit or credit cards issued by Pakistani banks. Here is how payment data is handled:

• Your JazzCash or Easypaisa mobile wallet number is used solely to process the specific transaction you initiate. It is not shared with third parties for marketing.
• Bank account numbers and Raast IDs submitted for withdrawal processing are stored in encrypted form and used only for the withdrawal you request.
• Full card numbers are never stored on fun2home servers. Card payments are processed through the payment gateway directly; we receive only a transaction confirmation and a masked reference.
• Transaction history — amounts deposited, withdrawn and wagered — is retained for financial record-keeping and fraud prevention purposes.
• fun2home does not conduct currency conversion. All balances and transactions are in PKR only.

06 Sharing Your Information

fun2home does not sell, rent or trade your personal information to third parties for their own marketing or commercial purposes. This is a firm commitment, not a qualified statement. Below are the limited circumstances in which your data may be shared:

• Payment processors — to complete your PKR deposit or withdrawal, relevant transaction details must be shared with the payment provider you select (JazzCash, Easypaisa, Raast or your bank). Each of these providers operates under their own privacy policies.
• Identity verification services — if a third-party tool is used to assist with CNIC or document verification, only the documents you submit for that purpose are shared, and only for the duration of the verification process.
• Analytics and platform performance tools — anonymised or aggregated usage data may be processed by analytics services to help us understand how Pakistan players use the platform. This data does not identify you personally.
• Legal obligations — if we receive a lawful request from a relevant authority or are legally required to disclose information to prevent financial crime, we will comply with that obligation. We will not disclose more than is required.
• Business continuity — in the unlikely event that fun2home undergoes a structural change such as a merger or acquisition, player data may form part of that transition. You would be notified of any such change and your rights under this policy would continue to apply.

07 Cookies and Tracking Technologies

fun2home uses cookies and similar local storage technologies to make the platform work correctly and to improve your experience over time. Here is a breakdown of the types used:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session, maintain your game state and protect against cross-site request forgery. You cannot opt out of essential cookies while using the platform.
• Preference cookies — these remember your settings, such as preferred language or display options, so you do not need to reset them on every visit.
• Analytics cookies — these collect anonymised information about how visitors use the site, which pages receive the most traffic and how long sessions last. This helps us improve the platform for Pakistan players without identifying individual users.
• Security cookies — short-lived tokens used to detect and prevent suspicious activity such as repeated failed login attempts or session hijacking.

Most browsers allow you to control cookie settings through their privacy or settings menu. Disabling non-essential cookies will not prevent you from using fun2home, though some preferences may not be saved between sessions.

08 How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a reasonable period afterwards to fulfil the purposes described in this policy. Specific retention periods vary by data type:

• Account information — retained for the lifetime of your account and for a period after closure to handle any outstanding disputes, chargebacks or compliance obligations.
• Transaction records — PKR deposit, withdrawal and betting history is retained for financial record-keeping purposes for several years following the transaction date, in line with standard financial record practices.
• Identity documents — CNIC copies and verification documents are retained only for the period required to complete verification and satisfy any applicable record-keeping obligations, after which they are securely deleted.
• Support communications — chat logs and email correspondence with our support team are retained for a period sufficient to resolve ongoing issues and provide consistent service history.
• Analytics data — anonymised usage data may be retained in aggregate form indefinitely, as it does not contain personally identifiable information.

When data is no longer required and its retention period has passed, it is securely deleted or anonymised so that it cannot be linked back to you.

09 How We Protect Your Information

The security of your personal and financial data is something we take genuinely seriously. fun2home implements several layers of protection to keep your information safe:

• All data transmitted between your device and fun2home servers is encrypted using TLS (Transport Layer Security), the same standard used by banks and financial institutions.
• Passwords are stored using strong one-way hashing. fun2home employees cannot see your password in plain text and will never ask you for it.
• Payment details such as bank account numbers and mobile wallet IDs are encrypted at rest in our database.
• Access to player data within the fun2home team is restricted on a need-to-know basis. Support staff can see what is necessary to help you, but not more.
• We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities.
• Suspicious account activity — such as login attempts from unrecognised devices or locations — triggers security alerts that may result in temporary account holds pending your confirmation.

10 Your Rights Over Your Data

You have rights when it comes to the personal information fun2home holds about you. Here is what you can ask for and how to do it:

• Right to access — you can request a copy of the personal data we hold about your account. Contact support with your registered email or mobile number and we will provide this within a reasonable timeframe.
• Right to correction — if any information on your account is inaccurate — for example a misspelled name or outdated mobile number — you can request a correction by contacting support and providing verification.
• Right to deletion — you may request that your account and associated personal data be deleted. Note that certain financial records may need to be retained for a period after deletion to comply with record-keeping obligations. We will let you know what can and cannot be deleted at the time of your request.
• Right to withdraw consent — where we rely on your consent to process data (for example for non-essential communications), you may withdraw that consent at any time without affecting data we process under other legal bases.
• Right to restrict processing — in certain circumstances, you may request that we limit how we use your data while a query or complaint is being resolved.

To exercise any of these rights, contact our support team at [email protected] or through live chat. We will respond to data requests within a reasonable period and will ask for sufficient verification before releasing or modifying any personal information.

11 Minors and Age Restriction

fun2home is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. Registration requires confirmation that the player is 18 or over, and we may request proof of age at any point.

If we discover that an account has been created by someone under the age of 18, that account will be closed immediately, any funds within it will be returned where possible, and all associated personal data will be deleted. If you believe a minor has registered on fun2home, please contact our support team immediately so we can take action.

12 Changes to This Privacy Policy

fun2home may update this Privacy Policy from time to time. Changes might happen when we introduce new features, update how payments are handled, or in response to feedback from our Pakistan player community. When we make changes:

• The updated policy will be published on this page with a revised "Last updated" date at the top.
• For significant changes that materially affect how your data is used, we will notify registered players via email or an in-app notification before the changes take effect.
• Continued use of fun2home after an updated policy has been published constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically, particularly if you have recently made a large deposit or are expecting a withdrawal, to stay informed about how your data is managed.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch with our support team: